Privacy Policy

At Koursair.com, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and secure your data when you access or use our website, app, or related services. By using our platform, you agree to the terms outlined in this policy. If you do not agree with any part of this policy, we kindly ask that you refrain from using our services.

1. Information We Collect

Directly from You

Information you provide via our website, app, or other communication methods (such as phone, email, or fax) may include:

  • Full name, phone number, mailing and email address
  • Payment information (credit/debit card details)
  • Travel preferences (meal/seat choices, frequent flyer numbers, etc.)
  • Booking details, reviews, comments, or other transaction-related data

Please note that while providing information is optional, certain details are essential for membership, bookings, and other transactions.

For Others You Book on Behalf Of

When booking travel for others, you may need to provide their personal and travel preference information. Ensure you obtain their consent before sharing their details. As the account holder, only you will have access to modify their information.

From Third Parties

We may receive updated information from business partners or external sources, including:

  • Address updates for better service delivery
  • Demographic or preference data to enhance our service offering

Automatically Collected Information

We may collect technical and usage data such as:

  • IP address, browser type, device and OS info
  • Pages visited, referring URLs, timestamps
  • Interaction patterns to improve user experience

Cookies and Tracking Technologies

Cookies and similar technologies help us:

  • Remember your preferences
  • Track site/app usage
  • Deliver personalized content

You can manage cookie settings via your browser.

2. Use and Disclosure of Personal Information

We use your personal information to:

  • Book travel and provide requested services
  • Customize and enhance your travel experience
  • Process payments and communicate trip details
  • Conduct internal operations and customer support
  • Send promotional emails and newsletters (you can opt out anytime)
  • Comply with legal, regulatory, or immigration requirements

3. Information Sharing

We may share your data with:

Suppliers

Airlines, hotels, cruise lines, car rental agencies, and activity providers who require your information to fulfill bookings. Their use of your data is subject to their own privacy policies.

Third-Party Service Providers

These include companies that handle:

  • Payment processing
  • Customer service
  • Marketing and analytics
  • Fraud prevention

Legal Compliance

We may disclose your information if required by law, to enforce legal rights, or protect user safety.

Sale or Restructuring

In the event of a sale, merger, bankruptcy, or restructuring, your personal information may be transferred as part of the business assets.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no method of online transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

6. Your Rights and Access

You may:

  • Access and update your information via your account or by contacting us
  • Request corrections to inaccurate data
  • Opt out of marketing communications at any time

For users in the UK/EU/EEA, you also have the right to:

  • Request deletion of your personal data (subject to legal retention requirements)
  • Object to or restrict processing
  • Receive your data in a portable format
  • File a complaint with a supervisory authority

7. Minors and Children’s Privacy

Children under 16 are not permitted to make bookings or transact directly with Koursair. All reservations for minors must be made by a parent or legal guardian to ensure appropriate consent and supervision.

8. Contests, Newsletters, and Job Applications

We may collect personal information (name, contact info, etc.) when you:

  • Enter a contest or sweepstakes
  • Subscribe to our newsletter
  • Apply for a job at Koursair

This information is used solely for the intended purpose (e.g., contest administration, newsletter distribution, or recruitment).

9. Group Reveal Feature (Post-Booking)

To foster community and transparency in group travel, we may display limited participant information:

  • First initial
  • Gender
  • Country of residence

Opt-out: You may request exclusion from this feature at any time by emailing info@koursair.com.

10. International Data Transfers

Your information may be transferred or stored outside your home country, including regions without equivalent data protection laws. Koursair takes appropriate measures to ensure your privacy is protected in such cases.

11. Third-Party Links and Cookies

Our website may include links to third-party websites or services. Their privacy practices are not governed by this policy. We encourage you to review their privacy statements before sharing any personal information.

Additionally, third-party vendors may use cookies to serve Koursair ads based on your previous visits to our website. These cookies may be used for performance analysis, user experience improvement, or marketing purposes.

12. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website or app, and your continued use of our services indicates your acceptance of those changes. Please check this page periodically for the latest information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us at:

By using Koursair’s website, app, or services, you confirm that you have read, understood, and agreed to this Privacy Policy.